Return and Refund Policy

Review version: 17 August 2026

Get Caravan Ready sells digital guides, checklists, worksheets, calculators, spreadsheets and related downloadable resources. We do not sell or ship physical goods unless a product page expressly says otherwise.

Who can use the voluntary guarantee?

• The request must be made by the original purchaser within 30 calendar days of purchase.
• The guarantee applies to Get Caravan Ready digital products purchased from this website.
• The refund covers the purchase price actually paid for the product.
• If a bundle was bought as one product, the bundle is treated as the purchased product.

You do not need to prove that a product is faulty to use this voluntary guarantee. We may invite optional feedback so we can improve our products, but answering is not a condition of receiving a refund under the guarantee.

How to request a refund

Email info@getcaravanready.com.au with:

• the purchaser's name and order number;
• the email address used for the order;
• the product or bundle purchased; and
• a clear request to use the 30-Day Money-Back Guarantee.

Please do not send payment-card details or other sensitive financial information by email.

Refund method and processing

Approved refunds are returned using the original payment method where practical. We will generally submit an approved refund promptly, but the time taken for it to appear is controlled by the payment provider and financial institution and can vary.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. The 30-day period applies only to our voluntary money-back guarantee. It does not set a time limit on statutory consumer rights.

If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or compensation depending on the circumstances and the law. Nothing in this policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.

Technical and access problems

If a download link does not arrive or a file will not open, contact us so we can verify the order, resend the link or provide a working replacement. The product page states the supplied formats and any known compatibility limits.

Duplicate purchases

If you accidentally purchase the same product more than once, contact us. Once verified, we will generally refund the duplicate charge.

Use after a refund

A refund does not authorise continued use, copying, sharing, resale or distribution of a refunded digital product. Your permitted use is governed by our Terms of Service and any product licence.

Contact

Email: info@getcaravanready.com.au